Public Sector

Civica Public Solutions

Case-management AI for government agencies.

A-

Trust rating

As of 25 Jun 2026

Civica Public Solutions builds case-management AI for government agencies, helping caseworkers triage and track constituent requests without adding headcount. Civica works exclusively with state and municipal agencies, with deployments across social services and permitting offices.

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Certifications

2_{of 2}

Uptime, 90d

99.97%

Subprocessors

Customer since

2025

AI Governance Posture

Guardrails active

9 of 11

Ethics & bias score

Violations blocked, 30d

128

Frameworks tracked

NIST AI RMF86%

AISCF77%

Guardrails, ethics & bias scoring, and framework coverage as of 25 Jun 2026 — the same snapshot Civica Public Solutions publishes above. Coverage is a self-assessment aid for audit preparation, not a certification.

Security Operations

Operational · 99.97% uptime over the last 90 days

Critical patch SLA

24h

Mean time to remediate

Commits auto-reviewed

100%

Alerts resolved, 30d

Last incident: Scheduled maintenance overrun — resolved 11 May 2026

Patch SLAs, remediation time, and code review activity as of 25 Jun 2026 — the same snapshot Civica Public Solutions publishes above. In keeping with responsible disclosure, this page shows commitments and resolved history, not a live list of currently open vulnerabilities.

Security Q&A

Answers drawn from what Civica Public Solutions publishes above — a starting point for a vendor security review, not a substitute for the documents themselves.

Do you have a SOC 2 report available?

Yes — request the SOC 2 Type II report under NDA in the Documents section above.

What subprocessors do you use?

How is AI usage governed?

What is your vulnerability patch SLA?

Do you support single sign-on (SSO)?

How can I request access to a gated document?

Is this page showing live data?

Civica Public Solutions

SOC 2 Type II

ISO/IEC 27001