What counts as a request?[01]
A single API call evaluated by Obiguard — one prompt or one completion. Batch requests count per item in the batch.
Do I get a discount for annual billing?[02]
Yes — annual billing saves 15% across Standard and Pro. Enterprise pricing is negotiated annually and already reflects volume discounts.
What happens if I exceed my monthly request limit?[03]
On Standard and Pro, additional requests are billed at $0.01 each. You can set a hard cap or alert threshold in the dashboard. The Developer plan queues excess requests to the following month.
Can I upgrade or downgrade mid-cycle?[04]
Yes. Upgrades take effect immediately and are prorated. Downgrades apply at the next renewal date. No lock-in on Standard or Pro — cancel anytime.
What is included in the Enterprise POC support?[05]
Enterprise customers get a dedicated solutions engineer for the POC period, security review documentation, integration support, and a scoped pilot plan. Most go live within 30 days.
How is Obiguard Desktop priced?[07]
Per seat, separately from the per-request API plans. Free needs an Obiguard account and has usage and retention limits. Team bundles Obichat with every seat. Enterprise runs the whole stack on your infrastructure under an annual contract.
Do you offer a free trial on paid plans?[06]
Standard and Pro include a 14-day free trial — no card required. Enterprise pilots are scoped individually with a dedicated account manager.